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Privacy Policy

At Online Language School (OLS) Sri Lanka, we respect your privacy and are committed to protecting the personal information you provide when using our mobile app. This Privacy Policy explains how we collect, use, store, and share your data when you use our Android or iOS app. By using the app, you consent to the practices described in this policy. This policy is compliant with the requirements for app releases on the Google Play Store and Apple App Store.

1. Information We Collect

Personal Information

We collect personal information when you:

Register for an account
Participate in live classes or access recorded lessons
Communicate with us through the app

Personal information collected may include:

Name
Email address
User-generated content, including participation in lessons, feedback, and assessments

Device and Usage Information

We automatically collect certain data about your device and app usage, such as:

Device model, operating system version, unique device identifiers (UDID, IMEI)
Log data such as app usage, errors, and crash reports
Location data, if permitted by you, for app functionality like adjusting language preferences
App analytics (interaction with features and services)

2. How We Use Your Information

The personal information and usage data we collect is used for the following purposes:

To provide and maintain the functionality of the app
To manage your account and access to courses
To process payments and in-app purchases
To provide customer support and troubleshoot app issues
To send you notifications and updates about your courses and app-related communications
To personalize the app experience and analyze usage for improvements
To comply with legal obligations and terms of service enforcement

3. Sharing of Your Information

We do not sell or share your personal information for commercial purposes. However, we may share your information with:

Service Providers:Trusted third-party providers that assist us with payment processing, app hosting, analytics, and customer support
Legal Compliance:When required by law or to enforce our terms, we may disclose your information to government authorities or legal bodies

All third-party service providers must comply with the data protection requirements set by Google Play and Apple App Store policies and use your information solely for the purposes specified.

4. Third-Party Services

The app may integrate with third-party services such as Google Analytics, Firebase, or Apple’s app services for enhanced functionality. These services may collect information related to your device and app usage under their own privacy policies.

For further details, please refer to the privacy policies of these services:

5. Security of Your Information

We take your privacy seriously and employ industry-standard measures to protect your data. These measures include:

Secure encryption of sensitive data (e.g., payment information)
Authentication procedures such as password protection for user accounts
Secure storage and access controls to safeguard your information on our servers

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

6. Permissions Required by the App

To provide the app's full functionality, we may request certain device permissions, including:

Camera and Microphone Access:For participating in live classes and recordings
Storage Access:To download and store educational content
Location Access:For personalized services and recommendations (optional and with your consent)
Push Notifications:For reminders and updates about your courses (you may opt out at any time through your device settings)

All permissions will be explicitly requested, and you have the right to grant or deny access at any time through your device’s settings.

7. Children’s Privacy

Our app is not intended for use by children under 16 without parental consent. We do not knowingly collect personal information from children under 16. If we discover that a child under 16 has provided us with personal information, we will take steps to delete such data.

8. User Rights

As a user, you have the following rights regarding your personal data:

Access and Rectification:You can view and update your personal information within the app or by contacting us.
Data Deletion:You may request the deletion of your account and personal information by contacting us directly.
Opt-Out of Marketing Communications:You may unsubscribe from promotional communications through the app settings or by following the instructions provided in emails.
Permission Changes:You can change the permissions granted to the app at any time through your device settings.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request that we delete your personal data at any time by contacting us.

10. Cookies and Tracking Technologies

The app may use cookies, tracking pixels, and similar technologies to track user activity, measure the effectiveness of features, and provide targeted content. You can manage or disable these cookies and tracking technologies through your device’s privacy settings.

11. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time to comply with legal requirements or reflect changes to the app. Any updates will be posted on this page, and users will be notified of significant changes through the app. Your continued use of the app after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Email: info@olslanka.com
Phone: +94 76 826 1100
Address: No. 145, 11th Lane, Sarabhoomi Residencies, Madapatha Road, Piliyandala.